Plan, coordinate, and execute company events, including employee appreciation activities, holiday parties, family picnics, potlucks, and milestone celebrations (birthdays, anniversaries, etc.). Support team engagement initiatives such as lunch and learns, interdepartmental lunches, and staff appreciation events. Assist with onboarding and training processes for new team members, ensuring a smooth and welcoming transition. Manage employee recognition and gift programs to foster a positive workplace culture. Record, summarize, and distribute notes from weekly staff huddles to internal teams. Coordinate community engagement efforts, including Jeans Day donations and partnerships with local agencies. Organize logistics for quarterly and annual meetings, including catering, venue reservations, and materials preparation. Provide administrative and operational support to the leadership team, including calendar management backup for the CEO. Develop, review, and maintain Policies, Work Instructions (PWIs), and process documentation for the Operations Department to ensure compliance and accuracy.

Actively seek patients for enrolling studies using Patient Qualifier and by screening medical records for subsites and partner clinics, identifying potential patients using inclusion/exclusion criteria. Work with the Clinical Research Team to adequately recruit patients based on the criteria provided and schedule screening visits.

Collaborates with departmental managers to understand skills and competencies required for openings and document accurate job descriptions. Recruits, interviews, and onboards top talent who align with our mission. Conducts or acquires background checks and employee eligibility verifications. Manages an onboarding experience that makes every new hire feel valued and prepared to succeed. In partnership with our outsource provider, administer human resource activities, including but not limited to compensation, payroll, benefits, and leave. Manages job changes, terminations, and offboarding. Serves as a resource for employee HR questions and support, and ensures HR processes are performed efficiently and effectively.

Respond promptly to inquiries from prospective patients regarding our services and assist them in navigating and accessing IDC and IDU services tailored to their individual needs. Contact patients to confirm readiness for both new and follow-up appointments, and provide education to current and prospective patients on the benefits and use of the patient portal. Greet and room patients in a welcoming and professional manner, obtain vital signs and A1Cs, and assist with clinical procedures as directed by the clinician on duty. Additionally, manage patient check-in and check-out processes for both in-person and virtual visits, ensuring that the billing process is completed accurately. Be a scribe in the patient room. At the direction of providers, coordinate laboratory services by ordering tests, drawing blood, and monitoring results. Additionally, provide procedural support as needed by the attending clinician.

Provide diabetes-related education to patients as part of the Diabetes Education Program. Complete required diabetes education training and deliver services under the guidance and supervision of delegated personnel. Conduct individual education sessions, offered in person or virtually, and support the achievement of weekly and quarterly education goals. Follow up with patients who request additional information or resources.

Conduct clinical studies according to GCP & FDA regulations and guidelines to ensure the safety and welfare of the study participants. Assist medical investigators in understanding and implementing the protocol. Screen potential study participants according to the protocol’s inclusion/exclusion criteria. Obtain proper written informed consent from each study participant prior to participation in the study. Plan & schedule clinical research activities. Communicate with the sponsors regarding study activities as necessary. Start IV’s, collect blood (phlebotomy), urine, and other human specimens as required by clinical studies. Obtain patient vitals and electrocardiograms ( ECG’s). Maintain patient confidentiality and follow HIPAA guidelines and regulations.

Understand the study protocol so all study activities are completed correctly and concurrently. Document the study activities with accurate and complete data. Maintain adequate and accurate case histories for each study participant. Perform internal audits of studies. Review the study protocols to capture all the supporting data to the study. Report all adverse experiences to the Investigator and sponsor. Enter the study data into the electronic case report forms in the required timelines and follow up on the queries in a timely manner. Create the source documents to ensure all data points are recorded. Complete study related training in a timely manner. Ensure protocol amendments, notices, suspensions & terminations are implemented. Maintain awareness of all regulatory documents and ensure all required documents are completed real-time to ensure we are audit ready at all time. Maintain all required documentation in the study file. Use computer applications to enhance the efficiency of the workflow and study activities. Assist with performing quality assurance measures and other quality improvement opportunities as directed by the Leadership team.